Faq Sections

Login
How can I register on the site?

Click on the "Login" button located at the top right of the homepage, then enter your email address in the "CREATE YOUR ACCOUNT" section and fill in all the fields required for registration. Fields with an asterisk are required fields. The email address you enter will be used for all communications relating to the orders you have placed.


Do I have to wait for a link confirming registration to the site on the email address I entered?

No, Diamond Life does not send any emails to confirm your identity, and you can immediately proceed to place an order without leaving and re-entering the page.


What should I do if I have forgotten my password?

Click on the "Login" button located at the top right of the homepage, then in the "IF YOU ARE ALREADY CUSTOMER ENTER YOUR ACCESS" section click "Forgot your password?" and follow the instructions indicated. You will receive the requested data via email; we recommend that you also check your "spam" email folder as sometimes the automated system sends emails to the "spam" folder.


Orders
How can I place an order?

To place an order you can select the products directly from the homepage, or by clicking in the horizontal menu "PRODUCTS". Once you have chosen the product click "+ ADD TO CART", then a window opens with two items indicated "CONTINUE SHOPPING" "PROCEED WITH THE ORDER", select the desired item. Once the seclta products are finished and the last product has been entered, click "PROCEED WITH THE ORDER", the cart with the summary of the selected products opens. side of the chosen product. Once you have finished choosing the quantities produced, click "PROCEED WITH THE ORDER" and, if you have not previously logged in, a page opens with 2 fields indicated "CREATE YOUR ACCOUNT" "IF YOU ARE ALREADY CUSTOMER, ENTER YOUR ACCESS" .

- "CREATE YOUR ACCOUNT" see section Faq "Access to the site" "How can I register"

- "IF YOU ARE ALREADY CUSTOMER ENTER YOUR ACCESS" enter your credentials and follow the guided procedure.


I have received the order but the package is damaged, what can I do?

If you receive one or more packages visually damaged, do not collect them, and notify the courier to report on the same transport document as the goods received, the words "damaged goods" of which a copy must be issued to the courier, and a copy must be sent. from you to Diamond Life at the email address info@diamondlife.eu.


I placed an order but I forgot to enter one or more products, what can I do?

To maintain our high quality standards, our system is fully automated, so once the order has been placed, the possibility of changing the order is not guaranteed. If you need to change an order, send an email to info@diamondlife.eu or call customer service at 00390521992354 explaining your need, which will be evaluated based on the automation of the system.


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Shipping
Are shipments made in Italy or abroad?

Shipments are worldwide.


Where can I find the cost of shipments?

Scrolling the site at the bottom of the page you will find the "INFORMATION" section and the "SHIPPING" item.


Is there free shipping?

Yes, but only in Italy free shipping is provided for all orders placed with a value equal to or greater than 50.00 euros.


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